RETURN AND EXCHANGE POLICY

RETURN AND EXCHANGE POLICY

GENERAL GUIDELINES AND INTRODUCTION:

Is your favourite apparel not fitting in? Is the colour of your ordered attire too vibrant for you? We have got you all covered for any of these
scenarios.

Offering our customers the best, flamboyant and innovative attire is our sole concern.

Deeming our customers interests, Etsy Jacket comes up with another customer-friendly Return and Exchange Policy, made solely for the ease of our customers.

Not forgetting, the below-mentioned clauses can change or update over time and it is highly recommended for our customers to not lose in touch with the most recent updates on our policies.

Without further ado, how much we are concerned about meeting the expectations of our customers, in case we fail to deliver what you had expected, or any other matter, the below-mentioned policy will help you exchange it or get your money refunded!

SIZING:

Without a doubt, ordering your size attire can be tricky. Finding your perfect size has been one of the biggest issues in online shopping. However,
our online store comes up with a detailed size chart to guide you through.

Etsy Jacket process the orders very keenly and vigilantly, according to the size that is ordered.

Hence, It is highly recommended to check the size guidelines from the chart before ordering your desired size.

In case, you order an attire from our store and it does not fit how you
think it will, you can always reach out to us by contacting us on our e-mail
within three days of the delivery of your article.

In case, you order an attire from our store and it does not fit how you think it will, you can always reach out to us by contacting us on our e-mail within three days of the delivery of your article.
The procedure for that is simple and as follows:

  • Reach out to our customer service team via e-mail
  • Within 3 days of the arrival of the product
  • We will get back to you on your mentioned contact

Note: After three days, our store would not be able to help you change it or refund it.

COLOUR:

As mentioned on our website beneath every article, colors may vary from the original look due to lighting and flashlights.
Replacing an article for color difference has the same procedure more or less.

  • Send a picture of the delivered product.
  • Within 3 days of the delivery
  • We will either replace it with another item you have selected or refund the money for the non-availability of the desired colored product.

CANCELATION OF ORDERS:

The cancellation of orders is per the following clauses:
Confirmation of cancellation of your order has to be within 3 days of the order
Within 3 days of cancellation, there will be a 25% deduction from your ordered amount.

  • Within a week, there will be a 45% deduction from your ordered amount.
  • No order cancellation can be put into action after a week.

Note: A quality control department is in place to check the item for any damage.

REFUNDS:

Our refunding policies are rather straightforward and are as follows:
In case, your ordered article is not being delivered to your doorstep within a month, you may contact us for a refund. We provide a tracking number to the customers via e-mail, right after dispatching the article, on which you can always track your order.
After confirmation of the dispatched, in case you do not get the order within a week, you can call for a refund.

POSTAGE AND PACKAGING:

We do not refund the postage or packaging charges at all.

Moreover, the relative shipment cost is to be borne by the customer, for
rightful purposes.