Frequently asked questions

Give your customers more details about your online store

How do I pay for my jackets with Etsy Jacket?

You can
conveniently pay through Visa cards, Mastercards, American Express as well as
Paypal and Square.

Are There Any Hidden Shipping Costs?

No, Etsy
Jacket imposes no additional shipping costs. A lot of customers get confused
with the additional costs that pop up during checkout. We assure you our
shipping is 100% free for UK, USA, Canada, and Australia whereas for other
parts of the world, free shipping charges are applicable at the purchase of
$139.00 or more. However, in case of a return, the customer would have to pay
the shipping charges on checkout. 

Is There A Money-Back Guarantee?

Jacket offers a complete money-back guarantee if your package is incorrect or
if you did not receive your order at all. Money-back is valid for 30 days.

Can I Change My Order After I Have Placed An Order Already?

can be made however within 12 hours of order placement. Our website is designed
in a way that as soon as we receive an order, it is automatically forwarded to
the concerned department for further processing. As a result, we are unable to
make changes after the order is confirmed because it must be already on the way
for you.

Do You Ship Worldwide?

All of
our jackets are shipped worldwide except for few countries including Israel and

How Many Days Does It Take For My Order To Deliver?

usually takes 8 to 10 business days for the order to be shipped in case of any
other holiday. Saturdays and Sundays are not included in it.

Can I Exchange My Jacket Once I Have Received It?

jacket must be returned in the original packaging, the state of the jacket
should be good as new with official tags. The exchange will be applicable only
for 30 days. For USA residents, we only accept returns through USPS courier

Are There Any Promo Codes Or Offers?

Yes, we
offer multiple offers and discount promos based upon seasons and other
holidays. You can add the promo code while checking out and the discounted
amount will be deducted from your total bill.

What If My Shipment Is Lost And I Never Received It?

this happens in very rare cases and if it ever happens then we will ship
another item for you free of cost if you already paid for the last one. However
the courier tracking record should also reflect that the item is lost. If the
tracking shows that the package was delivered to your provided address and is
stolen from mailbox or the doorstep, Etsy Jacket will not be held responsible
in that case.

How Can I Contact Etsy Jacket If I Have More Queries?

can always reach out to us through the Contact Us form or drop us an
email. We would love to hear from you.